Lod Softworks LLC Privacy Policy

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Lod Softworks LLC is a Utah limited liability company. This Privacy Policy explains how we collect, use, disclose, and protect personal information across our websites, free and paid apps, subscriptions, software distribution, development, hosting, email, consulting, and other IT services where this policy is posted or referenced. The information involved depends on the service and features you use.

A product-specific privacy notice may supplement this policy with details about that product's data, providers, permissions, retention, and choices. We will provide relevant disclosures at or before collection as required by law. A supplement does not override applicable law or retroactively expand our use of previously collected information without any required notice and consent.

For customer-managed websites, hosted email, and IT projects, we may process personal information on a customer's instructions under a service or data-processing agreement. In that role, the customer's privacy notice governs its decisions about the data; this policy does not give us independent permission to use that content for advertising or AI training. Direct requests about customer-controlled data to that organization first, or contact us for help identifying the appropriate contact. We remain responsible for our own account, billing, support, and other independent processing.

Information We Collect

Website and support communications. Our contact form collects your name, email address, optional subject, and message, and sends them to our support mailbox through our email provider. The website uses an IP address to limit abusive submissions. Application logs can contain a sender's email address, an IP address when a limit is reached, and delivery or error information. Hosting systems may also record request and device information for operation and security.

Accounts and purchases. Where a service offers accounts or purchases, information may include profile and sign-in details, subscription status, purchase history, receipts, and payment-related records. Payment processors and app stores handle the information you submit to them under their own notices; the information they provide to us depends on the transaction and integration.

App content and hosted data. Depending on the service, you may provide journal entries, files, messages, email content and addressing information, project materials, or other content for storage, delivery, support, or processing. Data that stays only on your device is different from data you upload, synchronize, share, or send to an online feature. Creating an account does not necessarily upload all local content; consult the product's settings and privacy information for the features you enable.

Usage and device information. Products with diagnostics or analytics may process device and browser details, identifiers, app version, usage events, crash reports, and performance information. Approximate location derived from an IP address or permissions-based information, such as selected media or notification settings, may be involved where a feature uses it. These categories are not collected by every product. Product disclosures and device permission controls explain applicable collection and choices.

AI and Automated Processing

Some products may offer AI-assisted generation, classification, recommendations, moderation, or support. When an online AI feature is used, the input and context needed for that feature may be sent to an AI provider. Relevant context can include content you select or authorize the feature to access. Processing for feature delivery, troubleshooting, or abuse prevention is distinct from using content to train models.

This policy does not itself grant permission to use private journal entries, emails, files, or other customer content to train general-purpose AI models. Any additional use must be consistent with your agreement, clearly disclosed, and supported by any required permission and legal basis. Before such processing, the relevant feature notice must explain applicable provider processing, retention, human review, and any training use or controls. Contact us if you need those details before using a feature.

Avoid including sensitive or confidential information that is unnecessary for the feature, and only submit another person's information when you have authority to do so. A device permission or acceptance of general service terms does not replace consent required for a particular use of personal information.

How We Use Information

We use information relevant to the service to operate requested features, authenticate users, deliver hosted content and email, process transactions, perform project work, answer support requests, diagnose problems, protect systems, investigate abuse, and meet legal obligations. We may use usage and diagnostic information to evaluate reliability and improve features, subject to applicable disclosures and choices. This does not expand the content-processing permissions described above.

We may send account, billing, security, and service notices. If you receive promotional email from us, you can use its unsubscribe option or contact us to stop those messages. Necessary service communications may continue while you use the service.

Cookies, Analytics, and Advertising

Our corporate website's contact form uses a security cookie to help prevent forged submissions. Website pages also load fonts from Google Fonts and styling and scripts from jsDelivr. Your browser connects to those providers to retrieve these resources, exposing request information such as your IP address and browser details to them. Loading these resources is different from advertising tracking.

Other products may use cookies, local storage, SDKs, analytics, or advertising technologies. Where used, the product's privacy disclosures must identify the relevant purposes, data and recipient categories, and available choices, including whether third parties collect information across services. We will obtain consent or provide opt-out mechanisms when required by applicable law. Browser and device settings may let you block cookies or manage app permissions; doing so can affect features.

Our corporate website does not change its behavior in response to the legacy "Do Not Track" browser setting. This is distinct from legally recognized opt-out preference signals, such as Global Privacy Control. Where applicable law requires us to honor such a signal for covered processing, we will do so. You can also send privacy or opt-out requests using the contact method below.

How Information Is Shared

We do not sell personal information for money. Some privacy laws also regulate nonmonetary exchanges or disclosure for targeted advertising as a "sale" or "sharing." The statement about money alone does not describe every activity those laws may cover. Where a product engages in covered sale, sharing, or targeted advertising, its privacy disclosures must explain the activity and how to opt out, and any legally required consent must be obtained before processing.

Depending on the service, recipients may include hosting and infrastructure providers (account and hosted data), email and support providers (messages and support details), payment providers (transaction information), security providers (request and abuse information), and disclosed analytics or AI providers (the usage information or selected inputs needed for their function). Providers acting on our behalf are subject to applicable contractual and legal limits. A provider's own privacy policy does not override our commitments to you.

Information may also be disclosed to recipients you choose through sharing features or integrations, and in connection with a merger, acquisition, or asset transfer subject to applicable protections. If you use a service managed by your employer or another organization, its authorized administrators may have access according to that service's configuration and the organization's policies.

We may disclose information when required by law, legal process, or to protect rights, users, and platform security.

Data Retention and Security

Retention depends on the information and service. Relevant criteria include whether an account or project is active, the time needed to resolve a support request, security and fraud-prevention needs, agreed hosting or backup obligations, and tax, accounting, dispute, or other legal requirements. Account records, support messages, transaction records, logs, and hosted content may therefore have different retention periods. Product-specific notices or service agreements provide any applicable schedules; contact us for details about a particular service.

Deleting an account, removing content, canceling billing, and deleting local device data are separate actions in some products. For example, deleting a JRNL account removes the cloud account but leaves journal entries already stored on that device. Review the product's deletion instructions and export any information you want to keep before deleting it.

Deletion may not immediately remove information from backups, legally required records, or copies held by recipients you chose. Backup removal follows the applicable retention cycle, subject to legal requirements, and retained copies remain subject to applicable privacy and security restrictions. We will explain relevant exceptions when responding to a deletion request. We use administrative, technical, and organizational safeguards designed to protect information, but no storage or transmission method is completely secure.

International Processing

Lod Softworks is based in the United States. Depending on the service and its providers, information may be processed in the United States or other countries with different privacy laws. Contact us for information about a service's processing locations and any applicable transfer safeguards. Where law requires a transfer safeguard or specific consent, we must satisfy that requirement; merely using a service or reading this policy does not supply that consent.

Your Choices and Rights

Depending on your location and the laws that apply to the service and processing, your rights may include confirming processing, accessing information, obtaining a portable copy, correcting or deleting information, withdrawing consent, restricting or objecting to processing, or opting out of sale, sharing, targeted advertising, or certain profiling. Utah residents have applicable rights under the Utah Consumer Privacy Act when its coverage requirements are met. Other jurisdictions may provide different rights.

To submit any privacy request, email privacy@lodsoftworks.com. Identify the service, the request, and enough account or contact information for us to locate the relevant records. Do not send passwords or full payment details. We may request proportionate information to verify identity or an authorized agent's authority where appropriate; we will not impose verification on an opt-out request when applicable law prohibits it.

We will respond within applicable legal deadlines, explain any permitted extension or refusal, and provide appeal instructions where an appeal right applies. You may contact us to request review of a response or contact your relevant privacy or consumer-protection authority. We will not discriminate against you for exercising protected rights. Some requests may be limited by legal obligations or information we do not control, such as device-only data or data managed by a business customer.

You may also use available account settings, device permission controls, and product-specific privacy options. Withdrawing consent does not undo processing that was lawful before withdrawal, and disabling processing needed for a requested feature may prevent us from providing that feature.

Children's Privacy

Our services are not directed to children under 13, or a higher age where required by applicable law, unless a product expressly provides a separate arrangement with the legally required protections. Such a product must provide appropriate parent-facing disclosures and obtain verifiable parental consent before collecting children's personal information where required. A general age statement or a parent's acceptance of service terms does not replace those requirements.

If you believe a child has provided personal information improperly, contact privacy@lodsoftworks.com with the service and relevant details. We will investigate and take appropriate steps, including deletion where required. Do not include unnecessary sensitive information about the child.

Policy Updates

We may update this policy and will revise the date above. For material changes, we will provide appropriate notice through the affected service, account email, or another suitable channel and explain when the changes take effect. Before using previously collected information in materially different ways, we will provide any required advance notice and obtain any required consent. Posting a revised policy alone does not authorize uses inconsistent with earlier commitments.

Contact

Lod Softworks LLC · Utah, United States
Privacy questions, requests, or product-specific information: privacy@lodsoftworks.com
Billing, cancellation, or general support: support@lodsoftworks.com

An appropriate mailing contact can be requested by email. These contact options do not change requirements for formal service of legal process.